Customer support needs to improve its service by optimizing the resolution and response time. The pricing plans need to be flexible with respect to customer requirements. The user interface is simple and easy to use. However, it seems that the growing competition has made it harder to continue this great service for free. There it is very simple and intuitive to use, the base functionality is free and more than enough to use with friends and family. A call option is available to call through the app. Overall: Moxtra is a great collaboration platform, that seemed to be originally designed for mobile use. Conversations tab has separate sections for internal and clients which help the user to differentiate the conversations. Moxtra can also integrate with various third party services, such as GitHub, JIRA, QuickBooks, Zendesk, Zoho, and so on. Group discussion can be done in conversation along with the group video call option. The chat section made communication friendly and resourceful with the addition of files to chat conversation. The screen share feature helps the user during the meeting to project the screen to other participants. Configuration of the portal can be done by automating the customer account management workflows which enable assistance for business processes, from onboarding to billing. Manage external and internal users and deliver a connected. It is scalable and customizable to suit unique projects of all sizes and durations. The app acts as a hub where information can be stored, shared, and organized into projects so that everyone can remain updated from the convenience of one place. It serves as a communication platform between teams and clients, facilitating meetings, discussions and media sharing. In a nutshell, Moxtra offers excellent, easy-to-use collaboration features with the mobile user in mind. Private labelling of the portal can be done according to the users choice. Moxtra is a digital client portal builder that helps streamline customer engagement. It has a basic feature that is enough for small enterprises but more features and functions would be value-added to this product.
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